Help centre
Purity, storage, orders, delivery and wholesale — grouped so you can find your answer quickly. If yours is not here, we are a phone call away.
What is in the pack and how to tell it is genuine.
Yes. Our camphor contains no chalk, talc, wax or synthetic extenders. Every batch is burn-tested before release — we look for a steady blue-white flame, no sputtering and a clean plate with no residue afterwards.
You can verify it yourself in under a minute. The three home checks are described on our Quality Promise page.
Bhimseni camphor is a premium crystal grade, traditionally preferred for puja and for its softer, rounder aroma. It burns a little slower and is usually reserved for special occasions. Our regular pressed tablets are the everyday choice for daily aarti and diya.
Camphor sublimates — it turns from solid straight into vapour — so keep it in an airtight container, somewhere cool and dark, away from sunlight and damp. Agarbatti and dhoop soften in humidity, so avoid bathroom and kitchen-sink shelves.
Stored properly, a sealed pack holds its aroma comfortably for a year or more.
Camphor is for burning, not for eating, and it is flammable. Always burn it on a non-flammable plate, away from curtains and loose cloth, and never leave it unattended. Store packs well out of reach of children and pets.
Camphor does not spoil, but it loses weight and aroma if left exposed to air. Agarbatti, dhoop and sambrani are best used within eighteen months of manufacture for full fragrance. The manufacturing date and batch code are printed on each pack.
Our agarbatti uses a bamboo stick, natural binding powders and a perfume blend. Dhoop cones and wet dhoop sticks are built on natural resins and herbal powders. We avoid the harsh chemical top-notes used to mask weak base material.
Placing an order, paying for it and tracking it.
Add what you need from the shop to your cart and check out. If you would rather order by phone, call 8808051181 between 10 am and 7 pm, Monday to Saturday, and we will place it for you.
There is no minimum for retail orders. Orders above ₹999 ship free anywhere in India; below that, a flat shipping charge applies — see Shipping & Returns.
UPI, debit and credit cards, net banking and cash on delivery on eligible pin codes. For wholesale and distribution orders we work on bank transfer against invoice.
Yes, as long as it has not been dispatched. Call us with your order number and we will amend or cancel it. Once a consignment has left our unit it has to be handled as a return instead.
Sign in and open My Orders for the current status. Once a consignment is handed to the courier we send the tracking number by SMS and email.
Yes. A GST invoice is included with every consignment. If you need it billed to a firm, enter your GSTIN at checkout and it will be printed on the invoice.
Where we deliver, what it costs and how long it takes.
Across India, wherever our courier partners reach. We do not ship internationally at present. Camphor is classed as a flammable good, so a few remote pin codes may be served by surface transport only.
Orders are dispatched within 1 to 2 working days of payment confirmation. Festival weeks run a little longer.
Free on orders above ₹999. Below that, a flat charge applies, shown at checkout before you pay. Carton and wholesale consignments are quoted separately with your price slab.
Check the tracking link first — most delays are a failed delivery attempt. If tracking has not moved for three working days, call 8808051181 or write to us with your order number and we will chase the courier.
Yes. Self-collection from our Nathmalpur unit in Gorakhpur can be arranged — please call ahead so the order is packed and waiting for you.
When something is wrong with what arrived.
Sealed, unused packs can be returned within 7 days of delivery if they were damaged in transit, sent in error or fall short on declared weight. Opened camphor and incense cannot be returned for hygiene and safety reasons. The full policy is on Shipping & Returns.
Photograph the outer carton, the pack and the invoice, then send them to us within 48 hours of delivery. Approved claims are replaced or refunded — you will not be asked to ship a damaged consignment back at your own cost.
Please do. Quote the batch code printed on the pack. Because every carton is coded, we can trace it back to the day it was made, check the retained sample from that batch and replace your pack.
Once a return is approved, refunds are issued to the original payment method within 5 to 7 working days. Cash-on-delivery orders are refunded by bank transfer or UPI.
Buying in cartons, or stocking the brand in your area.
Yes — carton-slab pricing that improves with volume, for temples, shops, event organisers and institutional buyers. Send your requirement through the enquiry form or call 8808051181 for a quotation.
Fill in the form on Become a Distributor with your territory and expected volume. We will call you, send samples and your price slab, and confirm the territory in writing before any appointment.
Yes. Trade enquiries get a sample set covering the main products, so you can run your own burn test before committing to an opening order.
For established partners and sufficient volumes, custom packing and private labelling can be discussed. Mention it in your distribution enquiry and we will tell you what is workable.
We do — several temples take regular monthly consignments of slabs and 500g packs. Contact us with your monthly requirement and we will put a supply schedule together.
