Shipping & Returns

01 Where we deliver

We deliver across India, wherever our courier partners reach. We do not ship internationally at present.

Camphor is classified as a flammable good for transport purposes. For a small number of remote pin codes this means surface transport only, which adds two to four days. If your pin code is affected, we will tell you before dispatch rather than after.

02 Shipping charges

The exact charge for your order is always shown at checkout before you pay. Nothing is added afterwards.

03 Dispatch & delivery times

Orders placed before 4:00 pm on a working day are normally dispatched the same or next working day. Orders placed on a Sunday or public holiday are dispatched on the next working day.

04 Packing & flammable goods

Camphor sublimates in open air, so every pack leaves us sealed. Consignments are then packed in corrugated cartons with the flammable-goods declaration the courier requires.

Please do not accept a consignment whose outer carton is torn, wet or already open. Refusing it at the door is far simpler than raising a claim afterwards — and costs you nothing.

05 Tracking your order

Once your consignment is handed to the courier, we send the tracking number by SMS and email. You can also see the current status under My Orders.

Tracking usually begins updating within 24 hours of dispatch. If it has not moved for three consecutive working days, contact us and we will chase the courier on your behalf.

06 Failed deliveries

Couriers normally make up to three delivery attempts. Please make sure the phone number on your order is reachable — a failed call is the most common cause of a failed delivery.

• If all attempts fail, the consignment returns to us. We will contact you to re-dispatch.
• Re-dispatch after a failed delivery carries the shipping charge again, unless the failure was ours or the courier's.
• Cash-on-delivery orders refused at the door may make your pin code ineligible for cash on delivery on future orders.

07 Returns & replacements

We want you to have a pack you are happy to light. If something is wrong with what arrived, tell us within 7 days of delivery.

What can be returned

• Packs damaged in transit
• Wrong product or wrong pack size sent
• Short delivery — fewer packs than invoiced
• Packs falling short on declared net weight
• A genuine quality complaint, quoting the batch code on the pack

What cannot be returned

• Opened or partly used camphor, agarbatti, dhoop or sambrani — for hygiene and safety reasons
• Packs whose seal has been broken, except where the fault is what you are reporting
• Returns raised more than 7 days after delivery
• Loss of aroma caused by storage in heat, damp or direct sunlight after delivery
• Festival gift boxes bought on clearance or marked non-returnable

How to raise a return

1. Photograph the outer carton, the product pack and the invoice — within 48 hours of delivery for damage or shortage claims.
2. Send them to aniludyog55camphor@gmail.com, or on WhatsApp to 8808051181, quoting your order number.
3. We respond within two working days with either a replacement, a refund, or a reason if the claim falls outside this policy.

08 Refunds

• Approved refunds are issued within 5 – 7 working days of approval.
• Refunds go back to the original payment method. Cash-on-delivery orders are refunded by bank transfer or UPI to an account you nominate.
• Where only part of an order is returned, shipping charges already paid are not refunded, unless the entire order was at fault.
• Your bank may take a further 2 – 4 working days to show the credit. The reference number we give you is enough for them to trace it.

09 Bulk & carton consignments

Wholesale, distribution and temple-supply consignments are handled outside the retail terms above:

• Freight is quoted with your price slab and is normally to the buyer's account.
• Carton consignments move by transport company, not parcel courier — timelines are confirmed per consignment.
• Shortage and damage claims must be raised at the time of delivery, on the transporter's receipt, before the consignment is signed for.

See Become a Distributor for how trade supply works, and Terms of Service for the contractual detail.

10 Getting help

For anything about a delivery, a return or a refund:

• Phone: 8808051181 · 8808051182 — Mon to Sat, 10:00 am – 7:00 pm IST
• Email: aniludyog55camphor@gmail.com
• Post: Anil Udyog — Shiv Shakti, Plot No. C-15, Govt. Industrial Estate, Nathmalpur, Gorakhnath, Gorakhpur – 273015, Uttar Pradesh

Have your order number ready — it makes everything faster.

This policy applies to orders placed through this website. Nothing here limits any right you have under applicable Indian consumer law.